phone: 801-885-9318



Sophos Survival Branded Products

We stand behind our products and will cover all material or manufacturer defects for the product’s practical lifetime. This does not include normal wear and tear, user modifications, misuse, or accidental damage.

If you have an item that requires a warranty, a claim can be submitted by contacting our customer experience team at to set up the warranty claim.

In some cases, we require that the defective product be returned to us as part of the warranty process. Sophos Survival reserves the right to determine the cause of damage, and the resolution of each warranty claim, as well as to request proof of purchase for any claim.

Other Brands

Warranty coverage differs by brand and manufacturer. Please refer to the website of the specific brand or manufacturer of your product for more information on their warranty or contact us at for assistance in locating that info.

Sophos Survival does not warranty or guarantee products from other brands. If you have an item that requires a warranty, please contact the manufacturer of the product to make a warranty claim.