DOMESTIC SHIPPING POLICY
Shipment Processing Time
At Sophos Survival, we strive to create great customer experience and provide personal service. As part of this, our team aims for fast packaging and shipping of your order from our location in Spanish Fork, Utah. Please allow 1-3 days for your order to be prepared for shipping, excluding weekends and major holidays. Please expect 5-7 business days for your order to arrive once it has shipped. *Additional days may be required during peak demand times and/or due to weather events. You will receive a shipment confirmation email once your order has shipped. This email will contain carrier tracking number(s) and additional information. Tracking number(s) will be active 48 hours after order is shipped.
Shipping rates vary for orders and are calculated at checkout. As a small business, we do not have the benefit of contracted rates or multiple warehouses to offer free or heavily subsidized shipping. We strive to only charge the actual shipping cost of your order or less. We do offer free shipping on some products where possible and are working to offer lower shipping rates in the future. If you have any questions about the cost to ship your order feel free to contact us.
Damaged, Lost, or Stolen Packages
If your package is damaged, lost or stolen please contact us at firstname.lastname@example.org and we will work with you to replace or refund your order.
INTERNATIONAL SHIPPING POLICY
We currently only offer calculated rates to Canada. We have included duties and taxes into our shipping rates to ensure smooth border crossing. For shipping to other countries, please contact us at email@example.com and we will quote you a shipping price based on the product(s) you are interested in and your location.
We stand behind our products. If you’re not satisfied with your purchase, you can return it for a replacement or refund within 30 days of purchase. Products must be in their original condition with proof of purchase, packaging and hang tags intact, and all items included. If product contents have been opened or used, returns may not be accepted. Please contact firstname.lastname@example.org to set up an exchange or refund.
The following items are not returnable. Please contact us at email@example.com if you have any concerns with these items.